818sl FAQ — Everything you ask, answered here

If more than 30 minutes have passed after your deposit, contact us via Live Chat and attach a screenshot of the transfer. Please also clearly provide the transfer method, amount, and time — the 818sl 24-hour support team will check it promptly. Be careful not to send the same amount twice.

Contact us if more than 30 minutes have passed

You can deposit a minimum of 3,000 Ks via KBZPay, Wave Money, AYA Pay, or bank transfer. Deposits below 3,000 Ks cannot be processed. To claim the Welcome Bonus, your first deposit must also be made through one of these methods.

KBZPay Wave Money AYA Pay Bank Transfer

818sl does not charge any deposit fee — if you deposit 3,000 Ks, the full 3,000 Ks reaches your account. However, your bank or digital wallet may apply its own transfer fee according to its own policy; please check the relevant app for details.

Currently available methods are KBZPay, Wave Money, AYA Pay and Bank Transfer. Log in to 818sl and go to the Deposit menu to choose the method that works best for you. Note that the minimum deposit is 3,000 Ks regardless of which method you use.

Minimum 3,000 Ks for all methods

Yes. The 818sl deposit support team is on duty 24 hours a day, 7 days a week, so you can deposit at any time — day or night, on public holidays or weekends. Your account will be credited shortly after the transfer, and if there is any delay, Live Chat is there to help right away.

Your username can include lowercase letters, uppercase letters, and numbers, and must be at least 6 characters long. Your password must be at least 8 characters and include uppercase letters, lowercase letters, numbers, and at least one symbol. Never share your password with anyone — store it safely using a method like a Password Manager.

Never share your password with anyone

On the login page, click "Forgot your password?" and use the phone number or email address registered to your account to receive an OTP and set a new password. If the email was sent to your personal email, check both your inbox and spam folder. If it still hasn't arrived, contact Live Chat and verify your identity to get assistance.

As part of 818sl's SSL encryption security system, logging in from a new device or browser may require an OTP or two-step verification. This is to protect your account from unauthorized access and normally completes within 1–2 minutes.

A security measure to keep your account safe

Log in to 818sl and go to the personal information menu to update your email or phone number. For changes to your display name, KYC verification and further review may be required, so please contact Live Chat first to get instructions.

Only one account per person is allowed. If a second account is created with the same name or phone number, restrictions on bonuses and withdrawals may be applied. If you can no longer access your old account, Live Chat can guide you through recovering it.

Yes, 818sl's withdrawal service is available 24 hours a day, 7 days a week. Withdrawal requests are accepted on holidays and overnight, and are normally processed within 15 minutes to 2 hours. Please note that all processing times follow MMT (UTC+6:30).

15 minutes — 2 hours

A minimum balance of 20,000 Ks is required to make a withdrawal — requests below this amount cannot be processed. If you have claimed a campaign bonus such as the Welcome Bonus, you must meet the wagering requirement before you can withdraw.

Minimum withdrawal 20,000 Ks

Withdrawals are normally processed within 15 minutes to 2 hours. For a smooth process, your wallet must be registered in your own name, and completing KYC verification in advance will make things faster. If your withdrawal takes longer than 2 hours, you can check on it via Live Chat.

No. Withdrawals are only processed when the name registered on your 818sl account matches the name on the receiving wallet. A mismatch may cause the transfer to fail, and recovering the funds can take considerable time. If an issue arises, it will be your responsibility to resolve, and 818sl cannot be held liable.

Name must match to proceed

818sl does not charge any withdrawal fee. If you withdraw 20,000 Ks, the full 20,000 Ks will arrive in your wallet. However, your wallet platform may have its own fees, so please check in that app beforehand.

Yes, all documents submitted to 818sl are protected with SSL encryption. In line with our privacy policy, your personal information will not be shared with any third party except for KYC verification purposes. You are welcome to read our Privacy Policy.

Protected with SSL encryption

KYC verification is carried out to ensure secure transfers and fair play. If the name on your 818sl account does not match the name on your wallet, the transfer may fail and corrections can take a long time — so it is important to register with your correct name from the start.

The reason for rejection will be notified via Email or Live Chat. If the rejection was due to an unreadable photo — such as a blurry image, cut-off edges, or ink smear — you can re-upload a clear photo (minimum 300 dpi) and resubmit via Live Chat. You may also ask in Live Chat to find out the estimated review time.

Please resubmit a clearer photo

Myanmar National Registration Card (NRC) or Passport is accepted as the primary document. It must show a photo, full name, and date of birth, and must not be expired. KYC verification is an important process for 818sl players as it protects player accounts and ensures fair play.

NRC Passport

No. KYC documents must be your own and must match the name registered on your 818sl account. Using another person's NRC for KYC may result in restrictions being placed on your account.